Delivery

Delivery and Service

At Hera Fashion House Ltd., we focus on product quality, exceptional service, and speedy delivery. With our in-house production facility, we dispatch many products within 24 hours of receiving the order. All our staff and production capabilities are in the same building, ensuring each product meets our high standards. Production times vary per product as detailed on their respective pages, and shipping time is additional. Delivery doesn't have to match the billing address, which is perfect for gift deliveries. We don't count weekends or public holidays as production days. Delivery to PO Box addresses in the US is not possible.

Please note that if we dispatch after 1 pm EST, parcels are usually picked up the next morning. At this point, no delivery address changes can be made. For express delivery, the next working day is considered the first day of delivery.

 

Everything is made in-house so you can trust you’ve got the best guys working on your order.

95.4% of our products are made within 48 hours. It’s pretty speedy.

 

Custom Tax

Hera Fashion House Ltd. offers worldwide shipping with customs duties paid for most countries. If you're ordering from outside the USA, please check if we have a corresponding international website to avoid potential charges. These can be found in the footer section of our website.

For orders delivered outside the USA or our international sites, you may incur additional charges such as non-reclaimable customs tax and administration fees. We advise checking the customs or import duty policies for your delivery country.

Adverse Weather Conditions

During adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays, we work closely with multiple carriers like FedEx and UPS. When your order is dispatched, we will inform you of the chosen courier. Updates regarding delivery services can be found on carrier websites (we provide links in order info) and local weather news.

In Case of Transport Strikes

In the event of postal or mail strikes, Hera Fashion House Ltd. will still deliver your items quickly, excluding Sundays, by upgrading to express delivery. We suggest having your items delivered to your work address.

International Fast Worldwide Shipping

Most international deliveries reach customers within 5-7 working days. Hera Fashion House Ltd. uses FedEx, DHL, UPS, TNT, or similar services for international delivery, which includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities or up to 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary for remote areas, where a remote area surcharge may apply. Delivery may attract local tax duty, which is administered by the local territory and is out of our hands.