Terms & Conditions

Service Terms and User Agreement

Welcome to Hera Fashion House Ltd. We aim to provide exceptional service, and while legalities can be daunting, we are a friendly and approachable organization.

Company Details:

Name & Registered Office: Hera Fashion House Ltd.
71-75, Shelton Street, Covent Garden,
London, WC2H 9JQ, UK

Trading Address: Hera Fashion House Ltd.
71-75, Shelton Street, Covent Garden,
London, WC2H 9JQ, UK
Company No. 15078277

Terms and Conditions

This website is operated by Hera Fashion House Ltd ("we" or "us"). The following terms and conditions (the "Agreement") govern all use of this website (the "Site") and the services available on or at the Site (together with the Site, the "Service"). By using this Site, you ("User") accept all terms and conditions contained here and all other operating rules, policies, and procedures that may be published from time to time by Hera Fashion House Ltd. Do not use this Site if you do not agree with these terms.

Service Offerings:

  • Upload digital designs or images to the website or email us to process them on your behalf.
  • Order products of images that have been transferred or uploaded.

These terms govern the relationship between you and us. Only persons aged sixteen years or over may agree to these terms and use the website or the services offered through it.

Modification

We may modify these terms at any time. Hera Fashion House Ltd. reserves the right to change this Agreement, fees, charges, terms, or any site content at any time. Use of the Service by the User following such notification constitutes the User's acceptance of the changes as modified.

Conditions of Order

You may submit, transfer, or upload digital designs, images, pictures, data, text, photographs, graphics, messages, or other material (the "Content") to the website yourself and store a copy with a license to Hera Fashion House Ltd. to work with it. You confirm you own or have permission to use the content. We may delete, remove, or refuse to display any content at our discretion.

Pricing and Discounts

Prices are displayed on the website, with shipping costs shown separately. Changes to your order may incur additional fees. Offer codes and student discounts may apply as specified.

Changes to Your Order/Cancellations

  • Within 30 Minutes: You can edit or cancel your order for a full refund within 30 minutes of placing it. Contact our customer service team via live chat.
  • After 30 Minutes: Once production begins, changes or cancellations are not possible. A 20% charge will incur if you still wish to cancel.

Production of Products

Production times are estimated and do not guarantee a specific delivery date. There may be marginal size differences in finished items due to the handmade nature of our products. We reserve the right to use alternative materials in production.

Delivery

For full information and terms, see our delivery information. Delivery times are stated in good faith and serve as a guide. Shipping to locations outside the EU may attract local customs and duty charges, which are beyond our control.

Returns

  • Non-Personalized Products: You have the right to cancel your purchase within 14 days of delivery. Return the unused product within 14 days, covering return shipping costs.
  • Personalized Products: Orders for personalized products can be amended or canceled within 30 minutes of confirmation. After this, orders enter production and cannot be changed. Manufacturing faults will be repaired or replaced free of charge.

Termination

We may terminate your order at our discretion and refund any money due.

Use of Services

You may access any non-password-protected part of the website. Access to some parts of the site requires a valid password. Unauthorized access resulting from your failure to keep your password secure is your responsibility.

Illegal Use and Harm to Our System

You agree not to use the Service to violate any laws or disrupt the Service.

Reproduction of Site Content

You are not allowed to copy, distribute, alter, or use any material from the website for commercial purposes other than conducting a commercial transaction with Hera Fashion House Ltd.

Data Protection

Personal data provided to us through this website will only be used in accordance with our privacy policy.

Sellers and Drop-shippers

If you post items for sale or sync your store to a third-party platform, you are responsible for the content and operation of that site. Hera Fashion House Ltd. may market, promote, and sell products incorporating your designs and may run promotions or special programs.

Payment

For Payments of Earnings, see the Hera Fashion House Ltd. User Agreement. Payment will be automated via PayPal.

Marketing and Promotions

Hera Fashion House Ltd. may market and promote products on the Site and other channels. Your royalty will be based on the revenue received for the sale of products incorporating your design.

Representations

You represent that you own the design, have the right to grant the license, and that the design does not infringe on any third party's rights.

Term and Termination

Either party may terminate this Agreement at any time, with or without cause.

General

This agreement does not form an agency, joint venture, employer and employee status, franchiser and franchisee relationship, or legal partnership. This agreement may be assigned or transferred at any time by Hera Fashion House Ltd.

Indemnity

You will indemnify Hera Fashion House Ltd. and its affiliates against any claim arising from your breach of this agreement.

Law and Jurisdiction

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Feedback and Testimonials

Publication of feedback and testimonials is subject to our terms. If used, all rights remain with you, and Hera Fashion House Ltd. retains the right to use the feedback in any publication or service.

We are here to help and ensure your satisfaction. If you have any questions or need assistance, please contact our customer service team.